The Managed Shared Inbox for Your Firm
All incoming inquiries in one place – automatically assigned, collaboratively handled and monitored with SLA tracking. GDPR-compliant and ready in 48 hours.
Based on monday.com Service · GDPR-compliant · EU hosting
Tangible results from day 1
Everything in One Inbox
From incoming inquiry to response – structured, traceable and collaborative.
Central Team Inbox
All emails to info@, contact@ or office@ land in one shared inbox – visible to the entire team.
Automatic Assignment
Incoming inquiries are automatically assigned to the right lawyer based on legal area, availability or custom rules.
Collaboration & Notes
Attach internal comments and notes directly to emails – no forwarding or CC chains needed.
SLA & Response Tracking
Measure response times, trigger escalations on breaches and continuously improve service quality.
Configured for every practice area
We tailor workflows, rules and SLAs to your practice.
Handle sensitive first-time inquiries with confidence
Estate matters often arrive in emotional moments. With the Shared Inbox, every inquiry is answered in under 2 hours, automatically routed to the right lawyer and linked to all relevant documents.
- Auto-tagging by estate size & urgency
- GDPR-compliant first-response templates
- Automatic follow-ups on missing documents
Shared Inbox vs. Traditional Email
See the difference at a glance.
Real-time response times – escalate before things escalate
Every inquiry has an SLA. The dashboard shows live what's on track, what's tipping and where you need to act now.
Response times today (minutes)
Active inquiries
What does the Shared Inbox save you?
Move the sliders – your monthly and yearly savings update live.
Your firm
Enter typical values for your practice.
Assumption: 8 minutes saved per request via auto-assignment, notes & shared context (vs. forwarding & follow-ups). 21 working days/month.
Your savings
Live≈ 14h per lawyer
Your potential annual ROI
You reclaim approx. 1.344 hours per year – worth around €241.920 in freed-up advisory time.
This is a conservative estimate. Actual results depend on processes, tools and team workflows.
What Our Clients Say
Shared Inbox – frequently asked questions
Answers to the most common questions before your demo.
Included in All Plans
The Managed Shared Inbox is available from the Growth plan – at no extra cost.
Ready to Transform Your Client Acquisition?
Schedule a free demo and see how Rainmaker moves your firm forward.
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